Frequently Asked Questions

Product

What are preserved flowers and foliage?

Preserved flowers and foliage are 100% natural flowers and greens that have undergone a preservation process to maintain their fresh appearance for several months or even years.

Apart from maintaining their aesthetic appearance, preserved flowers and foliage do not require water or sunlight. Their beauty and soft delicate appearance makes it difficult to differentiate from fresh cut flowers.

The substances used in the preservation process are non-toxic, non-corrosive, non-carcinogenic, non-explosive and non-chemical reactive.

The solutions and colorants are the same as those used in food, medical and textile manufacturing; therefore, they do not represent any health or environmental risk.

Will the flowers be exactly the same as the display photos?

Each of our floral arrangement is unique and delicately hand-crafted with seasonal flowers.

Not every flower in the photo will be available at the time of order. 

We promise to deliver the product with the same style and mood of each arrangement.

How many types of flowers will there be in my display?

The number of flowers vary according to the chosen style and size of the display.

How do I care for them?

Preserved flowers and foliage can be enjoyed for months or even years when kept in an air tight, non-humid environment. They do not require water, fertilizer or sunlight. Avoid exposing preserved flowers to direct sunlight for prolonged period.

Due to the high humidity level in Singapore, keep them away from places where air enters or where there are ventilation grilles. An air-conditioned or low humidity area around your home or workplace will be ideal for any preserved flowers and foliage.

Do not press, bend or squash the petals or stems. They are delicate and can be damaged easily. 

Delivery Option

Doorstep Delivery

Weekday Delivery: 10am-6pm
 Saturday Delivery: 10am-2pm

In the event if you/recipient is uncontactable/unavailable, we will leave your order at the doorstep/reception.

For failed delivery attempt (e.g. recipient not available to grant access for private residential area), the order shall be returned and rescheduled for delivery on the next available date.

A handling fee of $20 is applicable for redelivery service.

We do not accept delivery to offshore islands (e.g. Jurong Island), army camps and areas with restricted access. 

Strictly no delivery to P.O. box address as delivery requires recipient's signature.

Preferred Delivery Date (Singapore)

You may select a preferred date for doorstep delivery. 

In the event if you are not available on the delivery date, email or message us on live chat at least 1 day prior to the original date to reschedule your delivery.    

For advance order (more than 30 calendar days) and/or bulk order, kindly contact us prior to order submission. 

Payment

What are the available mode of payment? 

We accept online payment via Paypal and Credit/Debit Card. Kindly note that prices on our website are quoted in Singapore Dollars (SGD).

Returns and Exchanges

We do not accept returns, exchanges or cancellations. Kindly contact us if you have any problems with your order. 

Connect With Us

Sign up to our mailing list for exclusive news, promotions and discount codes.

Go to top