Frequently Asked Questions

You can find commonly asked questions
about our products below.

Product

What are preserved flowers and foliage?

Preserved flowers and foliage are 100% natural flowers and greens that have undergone a preservation process to maintain their fresh appearance for several months or even years. Apart from maintaining their aesthetic appearance, preserved flowers and foliage do not require water or sunlight. Their beauty and soft delicate appearance makes it difficult to differentiate from fresh cut flowers. The substances used in the preservation process are non-toxic, non-corrosive, non-carcinogenic, non-explosive and non-chemical reactive. The solutions and colorants are the same as those used in food, medical and textile manufacturing; therefore, they do not represent any health or environmental risk.

Will the flowers be exactly the same as the display photos?

Each of our floral arrangement is unique and delicately hand-crafted with seasonal flowers. Not every flower in the photo will be available at the time of order. We promise to deliver the product with the same style and mood of each arrangement.

How many types of flowers will there be in my display?

The number of flowers vary according to the chosen style and size of the display.

How do I care for them?

Preserved flowers and foliage can be enjoyed for months or even years when kept in an air tight, non-humid environment. They do not require water, fertilizer or sunlight. Avoid exposing preserved flowers to direct sunlight for prolonged period. Due to the high humidity level in Singapore, keep them away from places where air enters or where there are ventilation grilles. An air-conditioned or low humidity area around your home or workplace will be ideal for any preserved flowers and foliage. Do not press, bend or squash the petals or stems. They are delicate and can be damaged easily. 

Delivery

Sending within Singapore

Standard Delivery: $10 
Delivery Schedule: Monday - Friday (10am - 6pm) 
Lead Time: 3 - 5 business days 

Self-Collection: Free of Charge
Collection Schedule:-
Tuesday (7pm - 8pm)
Thursday (7pm - 8pm)
Saturday (11am - 12pm)
Lead Time: 3 - 5 business days

Delivery/Self-Collection lead time is calculated from the date full payment is duly received by us. Your order will be cancelled in the event if full payment is not received within 24 hours from the date of order.  

Preferred Delivery Date (Singapore)

You may select a preferred date for doorstep delivery/self-collection. Your preferred date is subject to our delivery/collection schedule and lead time. We require 3 - 5 business days for processing regardless of mode of delivery. 

If no date selection is indicated, the next earliest doorstep delivery/self-collection date will be allocated to you. For any amendments, kindly contact us at least 48 hours before the allocated date. Surcharge is applicable for redelivery.    

For advance order (more than 30 calendar days) and/or bulk order, kindly contact us prior to order submission. 

Sending Overseas

*Registered Article: From $25 (varies accordingly to product size and weight) 
Lead Time: 14-21 business days
 
*Registered Article is a Sign-For service that requires a signature on delivery in Singapore and most destinations.

Mode of Delivery

Standard Delivery

Kindly ensure that address and contact details of recipient is valid as signature is required for doorstep delivery. In the event if recipient is uncontactable, delivery will have to be reschedule with redelivery fees applied.

Self-Collection

Each A Plant offers free pick up service. As we operates online, the address provided is solely for self-collection purpose. Selection of next day collection date for your order is considered Express Delivery (chargeable at $20).

Address:
395 Tampines Ave 7 
Singapore 520395

Nearest MRT Station: Alight at Tampines East MRT Station and proceed to Exit C.

Express Delivery 

We offer Express Delivery for $20. Submit your order before 12pm to receive it the next business day. Not applicable for bulk order.

Payment

How do I make payment? 

We accept online payment via Paypal. Kindly note that prices on our website are quoted in Singapore Dollars (SGD).

Can I make payment via Bank Transfer?

You will receive an order email when you select "Bank Transfer" during check out. Complete your payment (within 24 hours) into our bank account. For overseas order, kindly proceed to your respective bank to complete payment via Telegraphic Transfer.

Account Name: EACH A PLANT
Account Number: 712-860949-001
Bank Name: OCBC
Bank Code: 7339
Branch Code: 712
Bank Address: OCBC CENTRE, FLOOR 10, 63 CHULIA STREET, OCBC CENTRE, SINGAPORE 049514
SWIFT Code/BIC: OCBCSGSG

Note:
- Fill in your "Order ID" (found on order email) under payment reference.
- Your order will be cancelled in the event if full payment is not received within 24 hours from the date of order.
- For overseas orders, kindly make payment via Telegraphic Transfer (TT) and send us a proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days from the date of order. Do note that your order will only be processed when full payment is duly received.

What is PayNow service? (Singapore)

PayNow is an enhanced peer-to-peer bank transfer service which do not require exchange of bank account numbers. You can send money instantly with just the mobile number or the NRIC/FIN of any recipient. This service is currently available to clients of these seven participating banks: Citibank Singapore Limited, DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, and United Overseas Bank.

Select "PayNow" during check out. You will receive an invoice email from us. Simply log in to Internet Banking, key in our Unique Entity Number (UEN) 53380793W and payment can be done instantly. Upon completion of payment, drop us a message (of your payment details) on our website via "Live Chat". If you encounter any difficulties, kindly email us (with your order number) at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will get in touch with you as soon as we can.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 

Returns and Exchanges

We do not accept returns, exchanges or cancellations. Kindly contact us if you have any problems with your order. 

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